Jiangsu Sulida Expands Global After-Sales Network, Covering 45 Countries and Regions
Theme: Improving global after-sales support system to enhance overseas customer experience
To better support the global market expansion, Jiangsu Sulida has comprehensively upgraded its overseas after-sales service network in 2025. Up to now, the company has established 28 service centers in major regions such as Europe, North America, Asia-Pacific, the Middle East and Africa, covering 45 countries and regions, forming a comprehensive service system that integrates maintenance, technical support and spare parts supply.
In mature markets such as Europe and North America, Sulida has set up regional maintenance centers in core cities including Frankfurt (Germany), London (UK), Los Angeles (USA) and Toronto (Canada), realizing a standardized service commitment of 24-hour response. In emerging markets in Southeast Asia and Africa, the company has optimized the logistics distribution system of spare parts, ensuring that common spare parts can be delivered within 72 hours. With the help of intelligent work order allocation system and remote diagnosis technology, the average maintenance response time has been shortened from 48 hours to 36 hours, and the customer satisfaction rate has reached 89.3% 1. This series of measures have laid a solid foundation for the company to deepen its overseas market layout.
